Incident Management
Murray's Restaurant and Café seeks to provide a safe venue for individuals and families to enjoy good quality wholesome food along accompanied with drinks and entertainment. In the event of an incident, staff need to be prepared to respond in accordance with the guidelines prescribed by management.

Customer becomes unwell whilst in the venue
If a customer becomes sick whilst at Murray’s, staff must determine if the customer is alone or is accompanied by friends and family. If the customer has friends or family, the staff member is expected to confirm that they are taking care of the customer and ask if they need any assistance, which may include:

• offering a glass of water

• offering a warm face washer

• offering assistance to the bathroom

• calling an ambulance if needed

In the event that a customer is alone, staff should offer the above to the customer and ask if you can call somebody to collect them from the venue.

Customer is injured in the venue

If a customer is injured in any way, staff should ask the customer if they require medical assistance, including calling an ambulance. Staff need to use discretion and if the customer is bleeding from a cut, staff must use protective gloves and then use products from the first aid kit to try and stem the flow of blood. If a customer falls, staff should ask the customer to not move until they have confirmed they are safe to move.

Physical or verbal threats and abuse

In the event of physical danger such as an intruder or an abusive customer threatening to physically harm a staff member or customer, staff must immediately call the police. Staff must try to talk to the person without endangering themselves to ask why they are angry to try and understand what has caused the incident in the restaurant. Staff should try and move the person into a less crowded room of the venue or outside if possible to protect patrons from any risk of injury.